About us

SOMS was developed by the Centre for Service Management at the School of Business and Economics, Loughborough University in response to requests from coaches and facilitators in this sector such as management consultancies and organisations who implement manage operating models, and is based on research from the Centre for Service Management.

The Centre for Service Management CSM in the School of Business and Economics at Loughborough University conducts multi and inter disciplinary research that matters to private, public and third sector service organisations. It is led by Professor Thorsten Gruber who is internationally recognised in the field of service management. The Centre covers areas from marketing to operations, public to private sectors and case studies to statistical analysis.